Is your team spending more time wrestling with the computer than bringing in revenue?
Are you finding yourself mired in tech problems when you should be building the business?
Datcom provide a solution
We can manage your everyday IT needs so you can concentrate on what your business does best. Industry leading support with excellent response and resolution times are our bread and butter, but at Datcom we like to go a step further. Not only are we there to help when things go wrong, we specialise in proactively managing your network to see and fix problems before they arise. Our job is to ensure that your IT services run so smoothly, that you never have to think about it. We keep our finger on the pulse, staying ahead of security threats, software updates, hardware requirements and ongoing installation and maintenance issues as your business grows. With 24/7 monitoring and reporting via our advanced tools, we offer up-to-the-minute information on the health of your network and daily operations is at your fingertips.
With Datcom managing your IT services you get:
- Greater transparency into IT performance and planning
- Incident prevention
- Network and system stability
- Minimised downtime in the event of any issues
- Remote and Onsite repairs and maintenance
- Data protection / Disaster recovery
- Increased Staff Productivity
- Cost predictability
- Fixed-price Support and Maintenance
If you'd like the IT side of your business to just 'work like it should', contact us now for an obligation free chat.
Some more of the specific ways we can help you:
Specialised Reports
Business Impact Report
An initial assessment of your IT infrastructure that details issues, downtime, licensing, security and more
Long Term IT Performance Reporting
IT Data can be retained for extended periods of time, to allow comparisons over time and letting you measure actual improvement.
Asset Management Report
We provide a robust set of reports that ease asset management and help you plan and build business cases for upgrades and IT infrastructure refreshes.
Regulatory Compliance Auditing
From software licenses to industry specific KPIs and compliance factors, accurate and comprehensive reporting keeps you up to date on the status of whatever compliance requirements your business has.
Security
- Firewall and Perimeter Management
- Antivirus and Spam Filtering
- Vulnerability Scanning and Remediation
- Security Policy Creation and Enforcement
- Specialised Security Reporting
- Wireless and Remote User Management
Network Control
Monitoring and continuing maintenance of:
- Network Infrastructure (LAN, WAN, domain and VPN)
- Network traffic, bandwidth and trends
- Network configuration and user permissions
Monitoring and Reporting
- Monthly Executive Summary Reports
- Incident Reports
- Service/Device Availability Reports
Access to Service Desk
- End-user access to our qualified technicians
Professional Services
- Do you have proprietary applications, complicated network architecture or other specialised needs? No problem! Datcom’s Professional Services Team is at the top of their game and here to help. Our staff are trained in a wide range of disciplines and certified in HP, VMWare, CISCO and more. Best practice methodologies and vast experience mean our team can handle everything from a network overhaul to a completely new infrastructure design or integration.
- Cloud and Virtualised Based Environments
- System Integration and Management
- Network and Server Redundancy
- Server Architecture Design and Implementation
- Network, Server and End User Management/Maintenance
- Data Retention and Disaster Recovery
- Software as a Service (SaaS)
- Project Management & Service